What is Lay-by?
Lay-by is where you can pay for goods in at least two or more instalments. The benefits are that you can secure the price now and pay for it at your convenience.
What can I Lay-by?
You can Lay-by any product or products as long as the total is equal to $100 or more.
How does it work?
You simply select the Lay-by option at Checkout.
You do not need to pay anything upfront.
We will contact you within the next business day to see how you would like to pay the item off.
The terms of payment are flexible to your needs.
There are no credit requirements or cancellation fees.
You can cancel at anytime for a full refund of your payments.
We only require a first payment within 7 days that can be arranged when we talk to you.
Its that easy with no hidden sneaky fees!
Lay-by Terms and Conditions
MTC’s Terms and Conditions
1 – On entering a lay-by scheme with MTC we will require your contact details so we can call you and discuss what your needs are in regards to taking out our Lay-by agreement.
2- There is a maximum of 6 months allowed for a consumer to pay off a (1) Lay-by agreement with MTC.
3- A Consumer may take up to 5 Lay-by agreements at any one time. Each purchase is not limited to one item and can be multiple items in each lay-by agreement.
4- The agreement starts once the first payment is made on the Lay-by agreement and once we have received a confirmation email agreeing to the Lay-by agreement. The first payment must be made on the item within 7 business days for the price of the product to be retained.
5- If the product price was to go on sale after the agreement and after the first payment is made there will be no reimbursement or changing of the price in the original agreement.
6- There are no Termination fees at any time, as there are no admin or other account fees in this Lay-by agreement. There are also no delivery fees associated to any product sold from the MTC website within Australian when an item is buy via Lay-by
7- There is no interest charged ever on MTC’s Lay-by Scheme.
8- No product is sent early and there is no negotiation in regards to receiving the item early on a Lay-by Scheme.
9- MTC will however negotiate the terms of the agreement both in length of agreement and monetary obligations to you the consumer.
10- There is a minimum deposit required for every Lay-By Agreement which will also be negotiated on the agreement application. No deposit is required to secure the item but as in the before mentioned (in term 4) there must be a deposit paid within 7 business days or on the next business day to secure the item.
11- Products will not be held in stock or be reserved so if the item is not in stock at the time of final payment or MTC or our supplier runs out of stock during the Lay-by or after the final payment is made (Which is very rare) then the item will be available at our earliest convenience. We will however let you know and give you the option where possible to pay the rest of the item off by an agreed time to reserve it if need be before we run out.
12- If a customer either misses or has to request a deferral of payment for one month then we do allow negotiation for the missed payment to be made up on the next 3 future payments. MTC must be advised of this before the missed payment occurs.
13- MTC reserves the right to cancel any Lay-by (s) agreement with no repercussions to the MTC business or staff. With full refund of any payments you have made and with no associated fees, So if you have paid $100 you will receive $100 back.
14- The Consumer also has the right to cancel any Lay-by Agreement at any time with no cost to the customer until the Lay-by agreement has been fully paid off.
15- If the customer wants to buy an order in product which we do not keep in stock which will be made known to the customer at the time of purchase, then MTC does not allow returns on this item for any other reasons than the product is faulty. (which we reserve the right to fix or replace part (s) under warranty) Or that the item is damaged during freighting of the product which must be made known to MTC within 5 business days on receipt of the goods.
Who do we use for our deliveries?
We use Star Track which is the fastest courier service in Australia
We also use Aus Post for smaller items and occasionally Couriers please.
How long until I get my delivery?
Usually it you should get your delivery within 7 business days.
Melbourne usually 1-2 business days
Sydney 2-3 business days
Brisbane 3-5 business days
Perth 3-4 Business days
Camberra 2-3 Business days
Country areas add an extra 1 – 2 days from your closest capital city
Do I need to be home to receive my delivery?
We always request our couriers to leave the item safe unless otherwise requested by our customer, no signature required.
Does my item need to be assembled? Or is it delivered assembled?
Depending on the item and it’s size, we will generally make the item as small as possible
to save money on the postage so we can keep the price low for our customers.
Is there anywhere you don’t delivered?
So far we haven’t come across an area that either Star Track or Aus Post do not deliver.
On the odd occasion we do reserve the right to refuse delivery if the area is that remote
that we will lose money on the item.
Can we request the time or day of delivery?
Unfortunately we cannot know the dates and times and by requesting this our courier company can charge more so
we do our best to get as close to the day requested as possible through past delivery experience, but we can never be sure of the
delivery drivers runs requirements on any given day.
If we don’t have an item on our site can we request it? I.e. brands, sizes, different products?
We do our best to find any products our customers require. Sometimes we cannot get the brand if we do not have an account with that supplier.
Can we come in and look at your products? Try them out?
We do have 4 retail outlets in Adelaide and a number of agents around the country, Not all the products listed are in stock
as we do have an pre ordering system in place.
Do your products have a warranty?
All our products come with a warranty.
What is your return policies?
We have a 7 day return policy on change of mind items. Scooters there are no returns as once it leaves our shop it is now classed as second hand and we can no longer sell it new.
Also by law bathroom or personal use items can not be returned due to hygiene laws which govern this industry.
Do you sell second hand?
We do sell some second hand items like scooters (trade ins) Also we have a scratch and dent / second hand warehouse in Adelaide, Please check out our Hendon address for store location and directions.
Do you buy second hand?
Whilst we don’t generally buy second hand, we may sometimes be interested in certain items so it is worth it to give us a call.
How far will my scooter travel?
Generally scooter travel distances are dependant on many factors.
Weight of person, terrain, weight of scooter but most importantly the size of the batteries. Also the age of the scooter and frequency of servicing
can effect the distance a scooter will travel.
What general maintenance do I need to perform on a scooter?
Scooters should be serviced dependant on how much you use it. Rule of thumb is if you drive more than 10 hours per week I would service the scooter
every 6 months. less than that then once a year if the scooter is still performing well. i.e speed and distance.
How long will my batteries last until I need to replace them?
Batteries are one of those things that is hard to predict how long they will last.
Sometime they might only last a year and others I have known to last up to 8 years.
It is important to always keep your batteries topped up after every use and if not being used put the scooter on charge every second day to keep them healthy.
Like most rechargeable batteries they work better when used and recharged and last longer.
Batteries always have a lifespan though.
Weight capacity on scooters are they accurate?
I would always allow a 20kgs margin when choosing a scooter to fit my weight.
It is important to note that the weight capacity on a scooter is a guideline,
so the more weight you –put on a scooter over a period of time will effect the
performance and distance of the scooter. The more the scooter has to work
and thus it is vital you choose a scooter that is more than suitable for you.
My walkers brakes arn’t working is it broken?
In most cases walker brakes need to be adjusted on a regular basis.
It is important to test your brakes by locking them and testing the walker
if it moves with them on. Tyres do wear down and the brakes will need adjusting
occasionally. At MTC we do this for free, just bring your walker into our Hendon warehouse and we will do it on the spot.
Why is the light on the steering column flashing and my scooter isn’t working?
A scooter has a computerized control box and will tell you what is wrong with it by flashing a number of times at you.
Most scooters have a faults section in their manual. So turn your scooter off and on and count the number
of flashes until it pauses and starts again, this way you can determine what might be the fault.
If my scooter isn’t working is there a way to trouble shoot?
If the scooter key is switched on and isn’t moving but there is power to the scooter, i.e the light is on the dashboard.
Check to make sure the charger is not plugged in as scooters will not move whilst being charged.
Check that the brake release is not on (the lever generally at the back of the scooter which allows you to push it)
Turn this lever to release position and then back into engaged position, turn scooter off and then on again.