Mobility and Therapy Centres have been victim of the internet, not in a bad way but totally the opposite.
General manager Troy Drage has been forced to move their head office and warehouse to a massive location in Hendon South Australia. “There just isn’t enough space, with containers coming by the truck loads and orders moving out the door, we have been forced to expand and take the next step forward,” he says.
This has all been due to the growth of online sales, which continue to be on the up scale day by day.
MTC have also introduced an online membership which people can receive special offers if they join-up to our free MTC VIP Club, this has found our loyal customers returning to buy again and again.
So what’s the key to business success in hard times like these? “Keep up the basics of business and that is to remember your customer always comes first. We have always prided ourselves on quality products, peoples needs and customer service. Someone will buy a walking stick or walker then their friends will want one as well. So our best referral has been word of mouth. Look after your customers and your customers will look after you. Because without them you have nothing,” said Mr. Drage.
Mobility scooters have become lighter and more manoeuvrable in recent years, making life more easier for people that need them as well as carers and supporters who help transport them.
They’ve also become more popular, says Troy Drage, general manager of Mobility and Therapy Centres.
“Peoples minds have definitely opened up about living better with aids, wheather it be a scooter, a walker or any other aid for the home or on the go.” he says.
“Its all about maintaining one’s independence and keeping people longer at home than before.”
Mr. Drage says its hard to keep up with demand for scooters.
“We started ordering 10 to 15 a month just a few years ago but today we are generally inporting 50 to 60 a month,” he says.
“People used to feel a bit awkward about having a scooter, but not any more.”
“In future they’ll be making roads for them.”
The aging of the population has much to do with it too. The Australian Bureau of Statistics projects the number of Australians aged 65 to 84 to reach four million by 2022 after sitting at just 2.4 million in 2007, as the aging baby boomer generation ages.
The numbers will grow to about 6.4 million by 2056, according to the ABS.
The budget-line Dreamrider Scooter is at the forefront of MTC’s range priced at about $2200.
“It’s an ideal reliable scooter with a motor (up to 1 horsepower) that will get you most places you need to go,” Mr. Drage says. “They come with mirrors, walking-stick holders and front and rear baskets included.”
Most scooters generally have a top speed of 10km/h but people also need to consider how far it will travel, the life span of batteries and the terrain it will tackle, up or down hill. There are three-wheeler and two seat models available too.
Transit walkers have also been a boost for those with mobility or health issues.
“It’s basically a walker that turns into a wheelchair,” Mr. Drage says. “They’re lighter and easier to manoeuvre.”
The centre’s Ritecare transit walkers cost from $139 to about $230. “They solve the problem of getting from the car to the shop and back. Mr Drage says.
Story by: The Adelaide Advertiser.